Frequently Asked Questions

Hikari will review your request and reply to the email you provided within 7 business days.

Please submit one request per project unless Hikari asks you for an update.

Your final price will depend on the design and project requirements.

Hikari will provide the final price after reviewing your Commission Request. You’ll be able to review and approve the Final Order Confirmation before an invoice is issued.

Production timing varies depending on the project and stylist availability.

We’ll confirm the expected schedule before the Final Order Confirmation, invoice, and payment.

Shipping availability depends on the destination.

Please provide your country/region and ZIP/postal code in your Commission Request so we can confirm whether we can ship to you.

Rush availability depends on the project, stylist availability, and shipping destination.

If you have an event date or deadline, include it in your Commission Request. We’ll let you know whether the timeline is possible after reviewing your project.

Yes. You can enter a Preferred Stylist in your Commission Request.

This field is optional, and stylist preferences are not guaranteed. Hikari will confirm availability after reviewing your request.

No. Share what you already know about the character, style, and project.

It’s okay if some details are still undecided—we can discuss them after reviewing your request.

Yes. Our portfolio shows only a selection of previous work.

You can submit a request for a character or design that isn’t currently shown. Hikari will review the project before confirming whether we can accept it.

Reference images are helpful, but you can still submit a request if some details are undecided.

Please include any character images, artwork, screenshots, or visual references you already have.

We’ll follow the approved design as closely as possible.

Because every wig is handmade, the final result may vary slightly due to materials, construction methods, wearability, and each stylist’s techniques.

Yes. Hikari sources and provides the base wig as part of the commission.

Any specific brand or material request should be included in your Commission Request.

At this time, we don’t accept customer-provided wigs.

This helps us maintain consistent quality and confirm that the base wig is suitable for the project.

Accessories, detachable parts, magnetic attachments, and decorative elements must be discussed before production.

Any items included in your commission will be listed in the Final Order Confirmation.

We’ll request the measurements needed for your project before production begins.

You don’t need to provide them when submitting your initial Commission Request unless the form specifically asks for them.

If your commission involves a competition, performance, or unreleased project, mention it in your request.

We’ll discuss any confidentiality requirements with you before proceeding.